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To delight customers, a radically different kind of management needs to be in place, with a different role for the managers, a different way of coordinating work, a different set of values and a different way of communicating.
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It will require a different goal (adding value for customers), a different role for managers (enabling self-organizing teams), a different way of coordinating work (dynamic linking), different values (continuous improvement and radical transparency) and different communications (horizontal conversations).
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It will require a different goal (delighting the customer), a different role for managers (enabling self-organizing teams), a different way of coordinating work (Agile and dynamic linking), different values (continuous improvement and radical transparency) and different communications (horizontal conversations).
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