He is justifying his behaviour first to Customer Dave and then to Mike Krahulik on that one day, in a series of emails between the morning (threatening to block Dave from cancelling and reordering the controllers) and late evening (threatening PennyArcade with a smear campaign).
And a Twitter post by Ben Kuchera, senior editor for the PennyArcade Report, may sum up the overall feelings of many about the Wii U -- at least for now.