And an operations manager can't change a call center process without it updating the CRM workflow.

如果没有IT去升级CRM的工作流，运营经理就不能更改呼叫中心的流程。

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Custom relationship management (CRM) makes custom's call center more commercial.

客户关系管理(CRM)足客户呼叫中心的进一步商业化。

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And any organization that provides call Center or CRM related products or services.

以及提供呼叫中心或与客户关系管理相关的产品或服务的任何组织。

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