Chopp, an industry consultant who had joined Northwest two years earlier, was drafted to take over as chief executive.

FORBES: A Savior From the East

"It was a pretty bleak picture, " recalls 42-year-old Chopp, who was thrust into the chief executive's job in the midst of the crisis.

FORBES: A Savior From the East

After I sent several emails and a link to the video to President Chopp, she agreed to meet with me a week after the incident.

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