Eric, a member of the executive team, identifies a new claims processing function as an opportunity to reduce customer support costs and eliminate the manual tasks involved in claims processing.

Eric是执行团队的一名成员，主张新的索赔处理功能，认为这是一个好机会，可以降低顾客支持成本，消除索赔处理中的手工工作量。

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These charges include processing and paying claims, answering customer calls, marketing and advertising costs, and broker commission payments.

这些费用包括加工和支付索赔，回答顾客来电、销售和广告费用、经纪佣金。

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Some of the topics raised by the members' expenses committee have been raised with him before - including the cost of processing claims, a comparison of costs with the previous expenses system and the amount of time MPs were spending processing claims.

BBC: MPs 'are not customers' of expenses body