Guarantee center staff headcount, improve center staff through training, coaching, and continuously cooperate with WSE hr Team.

确保中心工作人员足额，通过培训、指导以及与人力资源团队的不断合作提高员工素质。

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Learn how to enhance the Contact Center culture and cultivate agent cooperation through Positive Reinforcement Peer Team Coaching.

学习如何加强呼叫中心文化，以及通过积极的加强型小组指导培养话务代表的合作。

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Douglas Riddle is director of the global coaching practice at the Center for Creative Leadership, a top-ranked, global provider of leadership education and research.

FORBES: How '110% Effort' Can Undermine Good Leadership

Though the exact impact of coaching is notoriously hard to quantify, Marc Roudebush, CEO of Inspiring Workplace, points to a recent global survey of coaching clients by PriceWaterhouseCoopers and the Association Resource center which concluded that the mean ROI for companies investing in coaching was 7 times the initial investment, with over a quarter reporting an ROI of 10 to 49 times.

FORBES: Executive coaching - another set of clothes for the Emperor?

"It's more a center for private coaching than an academy, " he said.

WSJ: One Kid's Personal Tennis Academy