There's also a wonderful little booklet, the Wellness Recovery Action Plan, by Mary Ellen Copeland, and it goes through this process in detail.

NPR: Q&A: Prepping Kids With Disabilities For College

The UUP's Michael Copeland said it struck him that six years was a long time to review the surveying process.

BBC: Public Accounts Committee

"The stakeholder group brought together a range of people and it was this strong local dimension to the process that was so valuable, " said Terry Chilcott, chairman of the Digital Stakeholder Group at Copeland Borough Council.

BBC: Switchover lessons to be learned