Expectation management can help sales professionals understand the organization, relationships, and motivations of a potential customer.

期望管理可以帮助专业销售人员了解潜在客户的企业、关系和动机。

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For example, we continue to learn about customer relationships and customer-management processes-especially about how to create the perfect customer experience.

例如，我们不断地去学习关于顾客关系和顾客—管理人员之间的关系——特别是如何创造一个完美的客户体验。

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Rather, effective returns management can improve a firm's profitability, enhance customer relationships, and be an essential part of an integrated supply chain management strategy.

恰恰相反，有效的退货管理可以提高一家企业的盈利能力，提高客户关系，以及成为整合供应链管理战略的一部分。

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