Recently, Service Resource Management (SRM), a key part of customer-oriented Service Level Management (SLM), has been making significant development.

以客户为中心的业务级网络管理目前正成为国际上研究的热点，业务资源管理是其中的关键部分。

youdao

Sales skills, customer-oriented sales system (FNA), the self-management system, customer development and management system.

展业培训：客户需求导向的销售技能体系，自我管理体系，客户开发与管理体系。

youdao

Internal and external management system for Beijing branch was pointed up according to the idea of customer-oriented value chain management.

根据“以客户为中心”经营理念的价值链管理的构建思路，提出了交行北京分行的内部与外部管理体系。

youdao

Instead it adopted a radically different way of managing work: it implemented a set of agile, customer-driven, outcome-oriented, iterative management practices.

FORBES: How Marc Benioff of Salesforce.com Became The Most Valuable CEO Of All