In addition to the two testing views already discussed (customer centric and specification centric), WSTF also provides a third view: forward looking scenarios.

除已讨论的两个测试视图外(以客户为中心和以规范为中心)，WSTF还提供了第三个视图：前瞻性场景。

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It has, for example, the right infrastructure to help companies to move to a customer-centric business model improving customer service.

例如，它提供的基础结构可以帮助公司转移到以客户为中心的业务模型，从而改进客户服务。

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However, as mentioned above, CRM is not just a technology but rather a comprehensive, customer-centric approach to an organization's philosophy of dealing with its customers.

然而，就像上面提到的，CRM不仅是一种技术，而是一种综合的、以客户为中心的与客户打交道的理念。

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Alan Trefler, founder and CEO of Pegasystems, called for a resurgence of customer centric thinking.

FORBES: Peering Through Technology Mists to See Customer Needs

Customer centric means building loyal customers, like Apple appears to have done recently.

FORBES: Customer Centric Trumps Customer Service Every Time

In fact, Glen makes the case that the classic CMO and CIO roles are evolving as they become increasing customer centric.

FORBES: A Better Way to Manage the Customer Journey