按照菲利普·科特勒的定义提供给客户的价值(Customer Delivery Value)是指整体客户价值与整体客户成本之间的差额部分。 客户关系管理的核心是客户价值管理。
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“顾客让渡价值( Customer delivery value,CDV)是指总顾客价值与总顾客成本之差。总顾客价值就是顾客期望从某一特定产品或服务中获得的一组利益。
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Customer Desired Delivery Value 顾客期望让渡价值
Customer Perceived Delivery Value 顾客感知让渡价值
Customer Anticipated Delivery Value 顾客预知让渡价值
Customer Desired Delivery Value Index 顾客期望让渡价值指数
Customer Perceived Delivery Value Index 顾客感知让渡价值指数
Customer Anticipated Delivery Value Index 顾客预知让渡价值指数
delivery customer value 传递顾客价值
Quality - continuous delivery of value to the customer in terms of reliable, adaptable product.
质量——通过可靠、适应性强的产品为客户持续不断地交付价值。
And the value that I think we've created is customer trust because we actually have that kind of short cycle time with reliable delivery more than ways to impact customers.
我觉得我们创造的价值,是消费者的信任因为我们在短期循环中,有值得信赖的配送体系来打动消费者。
Its highly skilled and motivated workforce fully understands the value of customer satisfaction and the need for on time delivery.
我们专业的团队能够充分领会顾客的需求,满足顾客对于交货期的规定。
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