Prof Joss rethought the bank's strategy, directed its return to financial health, and restructured the organisation's culture to emphasise teamwork, customer focus, and community support.

乔斯反思了该行的战略，指引其重新走上财务健康之路，并改造了该组织的文化，强调团队合作、关注客户以及社区支持。

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If they want to gain customers, they should focus on their customers demands and apply customer satisfaction strategy in marketing activities.

为更好地赢得顾客，高职院校在其营销活动中必须以顾客为中心，积极实施顾客满意战略。

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Focus on How to ensure the effective implementation of the strategy, the company marketing, enterprise culture, customer management, made some concrete implementation strategy recommendations.

重点对如何保证有效实施该战略，在公司市场营销、企业文化建设、客户管理等方面提出了一些具体实施策略的建议。

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Forrester believes that we have entered the age of the customer an age in which customer obsession matters more than any other strategic imperative, requiring firms to focus their strategy, energy, and budget on processes that enhance knowledge of, and engagement, with customers.

FORBES: It's Time For Business Leaders To Embrace Customer Intelligence