Customer perceived service quality 顾客感知服务质量
The level of service quality is largely a customer perceived quality, depending on the customer's service expectations and service perceptions.
所以企业要想具备区别于竞争对手的优势就必须提高顾客的感知服务质量。
Customer perceived quality, consumption value, customer satisfaction and behavioral intentions are four different constructs, but they are all the subd...
服务质量、消费价值、旅客满意程度和旅客的行为意向既是四个不同的概念,又是旅游服务消费经历的子概念。
The characteristics of service decide the importance of service recovery for the customer perceived service quality, customer satisfaction and loyalty.
服务的特性决定了服务补救对于提高顾客感知服务质量、顾客满意和忠诚的重要意义。
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