English training; Customer Perceived Service quality; Interaction quality; Service quality gap.
英语培训;顾客感知服务质量;交互质量;服务质量差距。
The characteristics of service decide the importance of service recovery for the customer perceived service quality, customer satisfaction and loyalty.
服务的特性决定了服务补救对于提高顾客感知服务质量、顾客满意和忠诚的重要意义。
Service encounter, an important aspect in service management, is the key to improve customer perceived value and service quality so to achieve customer satisfaction.
服务接触是服务管理研究的一个重要方面,是提升顾客感知价值和服务质量,达到顾客满意的关键环节。
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