Level 1 refines the level 0 entities, such as operations, into more specific functional areas, such as customer relationship management (CRM), service management, and resource management.

第1级将第0级的实体(如运营)细化为更为具体的功能领域，如客户关系管理(Customer Relationship Management, CRM)、服务管理和资源管理。

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The CRM (customer relationship management) Web service then sends requests and information to the application for further processing.

客户关系管理(CRM) Web服务随后将请求和信息发送到该应用程序以进行进一步处理。

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The practice shows that the system can provide decisive reference for customer relationship management and realize individual and differential service for power customers.

实践证明，该系统可为供电企业的客户关系管理提供定量的决策依据，实现电力客户的个性化、差异化服务。

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My technology firm sells accounting, customer relationship and service management software.

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Business applications include Customer Relationship Management, Regulatory Compliance, Contact Centers, Help Desks, Web Self-Service and Business Intelligence.

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