One team member will take the role of customer, and make all business decisions.

组中的一个成员将充当客户，负责所有的业务决定。

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So when a team member says that a story is Done and moves the story card into the Done column, a customer could run into the room at that moment and say "Great!

所以当一个团队成员说某个用户故事已经“完成”，并将故事卡移入到“完成”一栏中之后，客户就可以马上跑到房间中说：“太好了！

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Eric, a member of the executive team, identifies a new claims processing function as an opportunity to reduce customer support costs and eliminate the manual tasks involved in claims processing.

Eric是执行团队的一名成员，主张新的索赔处理功能，认为这是一个好机会，可以降低顾客支持成本，消除索赔处理中的手工工作量。

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Now every single team member takes customer calls.

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This can be a look inside the company, the making of the product, a customer, or another member of the team.

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Each member of the leadership team must understand what the customer really wants and how to guide resources to satisfy that customer.

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