...取 分析和使用的角度将整个CRM架构分为以下三个关键部分 操作型CRM 用于自动集成商业过程 包括客户接触点(customer touch point) 与客户联系的渠道和前后方办事处的集成 分析型CRM 用于对操作型CRM所产生的数据进行分析 数据挖掘技术主要 应用在分析型CRM中 合...
基于50个网页-相关网页
• 顾客接触点(customer touch point)是顾客接触品牌 或产品的所有时机,不论实际体验、个人/大众传播 到非正式观察都包括在内。
基于8个网页-相关网页
Customer Touch-point Management 客户接触点管理
Customer touch point Management 触点管理
customer touch point optimization 客户触点优化
And not just within the walls of Facebook, but across every customer touch point.
FORBES: Facebook's Ad Platform Finally Gets It Right
Each customer touch point, while part of a broader strategy, is a unique activity that never quite connects with the others.
FORBES: Why Your Old Corporate Website Should Die
Often the service professional is the only human touch point to the customer.
FORBES: Why Social Media Is One Of The Best Ways To Keep Your Customers Happy
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