Return calls and e-mails promptly.To win friends at work, a good place to start is good office etiquette.

要想在工作中赢得朋友，一个很好的起点是良好的办公室礼节。

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Judith Kallos, who writes a blog and books about e-mail etiquette, complains that the looser, briefer and less grammatical the writing, the less deep the thoughts and emotions behind it.

尤迪斯.卡洛斯有一个博客，其内容就是关于email 礼仪，她还出版过这一方面的书籍； 她就抱怨道，写作的结构越松散，语句越简短，语法越不规范，这些语言背后所代表的想法和感情也就越肤浅。

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Goldman employees are going to get some new training, too, perhaps in e-mail etiquette?

FORBES: Goldman's Settlement: Four Days Worth Of 2009 Revenues

Most e-mailers and text-messagers do not consult etiquette coaches, though, and with the demise of words-on-paper letters, the future of "Dear" appears dire.

CNN: Is 'Dear' dead?

When it comes to communication, be it by phone, text or e-mail, Oliver says many of us need to clean up our etiquette acts.

FORBES: The New Rules Of Business Etiquette