theory of emotional dissonance 情绪不协调理论
Instead. We contend that key dimension of emotional labor that is negative associated with job satisfaction is emotional dissonance.
反而,我们主张在情绪劳动中对工作满意度起消极作用的关键因素是情感不和谐。
And he claimed it causes an unpleasant emotional state, what he described as "dissonance."
他认为这会让人进入一种情绪不安的状态,他称之为“失调”
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