Getting more work done in less time while at the same time maintaining (or improving) our products' quality is a lifelong quest for many of us.

希望花更少的时间完成更多的工作同时又能够保持(甚至提高)产品的质量，这是包括我在内很多设计师终生的追求。

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The problem with being "busy" is we actually end up getting less done, and our work suffers.

“忙”的问题是，我们最终会完成更少的事情，而我们的工作也受到了影响。

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But it does not mean there is less to do, or fewer challenges in getting the work done.

但是，这并不意味着我们要做的工作就减轻了，或者遇到的困难和挑战大大地减少了。

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Nobel laureate Gary S. Becker argued that when the labor specialization in a marriage decreases--if, for example, both spouses have careers--the overall value of the marriage is lower for both partners because less of the total needed work is getting done, making life harder for both partners and divorce more likely.

FORBES: Careers And Marriage

Responding to a customer slows down the workers doing their immediate work, adding to the costs of getting their job done, and in short run, making them less efficient, and thus possibly making less money for shareholders.

FORBES: Whole Foods And The Triumph Of Customer Capitalism