By finding the root cause of a problem and verifying the effectiveness of the countermeasure, deep knowledge of the process can become institutionalized.

通过寻找一个问题的根本原因以及检验对策的有效性，可以深化对过程的认识，使其制度化。

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With that kind of institutionalized knowledge, the connection that both Jobs and Weeks wanted to establish could have been made earlier and without the frustration that both men experienced (as it seems that Weeks encountered similar challenges when later trying to reach out to Jobs).

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While it now appears that his mother planned to have him institutionalized for such problems, and there is speculation that his knowledge of this may have contributed to triggering his deadly rampage, there is no evidence that he had ever publicly exhibited mentally-unhinged or dangerous behavior.

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