... ⅰ. good communication works(良好沟通行之有效) ⅱ. nonverbal communication skills(非语言沟通技能) ⅲ. listening skills(聆听技能) ...
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This paper studies verbal and nonverbal communication skills and means that are helpful to improve the quality and ability of reference service.
讨论了面谈中的语言和非语言沟通技巧，探讨了提高参考面谈中沟通技巧的方法。
Treating nonverbal communication with the thoughtfulness and observation with which we approach any other clinical problem can produce a set of skills that can be applied in every encounter.
治疗非语言交际的思考和观察，我们的做法与任何其他的临床问题就可以生产出一套技能，可以适用于每一个遇到。
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