Parasuraman,Zeithaml与Berry（1985）利用顾客期望与顾客认知来定义认知的 服务品质（Perceived Service Quality），其定义为认知的服务与期望的服务之 差距，称之为认知的服务品质。
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当期望服 务(expected service)等于认知服务(per- ceived)，认知服务品质(perceived service quality)是令人满意的(satisfactory)；当期 望服务超过认知服务等，认知服务品质 低于令人满意的水准，而随著差距加大 会趋向完全令人无法...
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Customer perceived service quality 顾客感知服务质量
perceived quality of service 所觉察的业务质量
perceived nursing service quality 感知护理服务质量
User-Perceived Quality of Service 用户感知服务质量
p-qos perceived quality of service 所觉察的业务质量
Secondly, model of perceived service quality of MBA has been established.
其次，建立了MBA学员感知服务质量的模型。
High customer-perceived service quality can be obtained high service productivity.
高的顾客感知服务质量才有可能得到高的服务生产率。
English training; Customer Perceived Service quality; Interaction quality; Service quality gap.
英语培训；顾客感知服务质量；交互质量；服务质量差距。
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