Based on analyzing the psychological factors of railway passengers, this paper establishes a comprehensive service evaluation index system on railway passenger transport upon psychological needs.
在分析铁路旅客心理因素的基础上，建立了基于旅客心理需求的铁路客运服务综合评价指标体系。
Article 10 all railway transport enterprises shall guarantee safe transport of passengers and goods and punctual train arrivals.
第十条铁路运输企业应当保证旅客和货物运输的安全，做到列车正点到达。
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