This article establishes the evaluation system of the service quality of the exhibition industry based upon SERVQUAL Model and its general application in various service fields.
本文运用SERVQUAL模型，并根据SERVQUAL模型在各个服务领域的广泛应用，构建了会展业服务质量评价体系。
Based on SERVQUAL evaluation model, a service quality evaluation system of China's railway transport is constructed.
结合我国铁路客运实际情况，以SERVQUAL评价模型为基础，构建出铁路客运服务质量评价体系。
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