Chains such as KFC, McDonald's and Pizza Hut are setting a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff.

肯德基、麦当劳和必胜客等连锁店正在制定新的客户服务标准，采用严格的员工培训和持续监控，以确保一线员工的友好服务态度。

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But testing teams often do not seek out applicants from the customer service staff or the technical writing staff.

但是测试小组经常不从客户服务人员或技术文档写作人员中寻求申请人。

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This article explained how to setup an "Administrators" organization to store your customer service staff.

本文介绍了如何设置一个“Administrators”组织来存储客户服务人员。

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Ms. Hesseltine got the idea for using touch-screen technology to eliminate most or all of her minimum-wage customer-service staff after seeing a nearby juice business do something similar.

WSJ: As Wages Rise, Firms Consider Replacing Workers With Devices

They hired a full-time training staff to support employees with world-class instruction in customer service and support.

FORBES: Question: How Many Obstacles Must You Overcome To Succeed? Answer: ALL Of Them!

Personally I have experienced a wide range of customer service standards - from disinterested and unhelpful staff to those who go out of their way to help.

BBC: Devon - Have your say: are you being served?