InaBritishstudy, salesteamsused one of threeheadsets - left, right, both ears - for a day'ssellingofinsurance by telephone. Those who wore the headset on their left ear outsold the others.
Plantronics, in Santa Cruz, California (No. 43), a telephone headset maker, had its eye on Clearvox, which produces cellular headsets, but it wanted to make sure that its target shared its obsession with customer service.