United Stationers has helped to stabilize the independent-dealer sector (it's no longer shrinking) with better turnaroundspeed and more accurate order filling (to 99.8%), so shop owners can reduce their inventories without fear.
With a zeal for measuring the customer experience and sharing the data freely with operators, he has pulled off a turnaround that has stunned everyone in the business with its speed and scope.
The turnaround plan, known as Project Galaxie, includes proposals to cut access rates to the tunnel for Eurostar high speed passenger trains, and freight operators EWS and SNCF.