Stationing by the main door and greeting guests, showing guest in and must assist guest with luggage at all times.
在大门口安排人员问候客人,并指引他们进入酒店店,帮助他们搬运行李。
Answer the phones according to the standards of proper etiquette and within three rings; Greeting guest friendly and warmly. Address in-house guest by name.
按照标准礼仪在铃响三声内接起电话;热情友好问候客人,对于酒店内客人要称呼姓名。
Greeting the guest before they greet you, establishing eye contact, smiling, and using positive body language will set you apart from competitors.
在他们和你打招呼之前就要主动向他们问好,注意眼神交流,保持微笑,使用积极的肢体语言来表达你的热情,这些都有助你区别于竞争对手。
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