In response to that message, a spokesperson for theOfficeof Public Affairs informed me that the story I had related was distressing and that consumers should promptly contact the FTC with their information.
While the individual bank and servicer numbers seem to obfuscate what they supposedly cleared up, a spokesperson for theOfficeof Mortgage Settlement Oversight did say they are useful in providing some metric to measure progress.
"The branch has been identified as one that could potentially be partnered with a retailer between the autumn of this year and spring of 2015, with any change being subject to a six week public consultation to gather the views ofthe local community, " said a spokesperson for the Post Office.