...服务时有快速挂掉电话的压力,反观Zappos看重的是服务人员是否全力以赴达成个人情感连结(PEC,Personal Emotional Connection),他们给予员工个人充分表现自我所需的时间,同时亦不订定标准话术,让员工有机会展现本质的特色与风格。
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Clearly, it's easier to create personal feel and emotional connection in a small company rather than a large one but, Walden says, Apple in the 1990s would not have made the most admired list.
沃尔顿认为,很明显,与大型公司相比,小公司更容易建立客户个人感受和情感纽带。但在上世纪90年代,苹果并未能入选最受赞赏公司名单。
Emotional, personal information exchange during first date conversation promotes powerful feelings of connection.
第一次约会交流感情、互相交换个人信息能大大促进感情的联系。
Here are some secrets, which will measurable enhance the quality of your personal relationship, and deepen your emotional connection with people you care about most.
以下将为你揭示一些秘密,了解这些秘密你将可以大大提高你个人关系的质量,并且会加强你与你最关心的人之间的情感纽带。
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