abstract:In the hospitality industry, turndown service refers to the practice of staff entering a guest's room and re-arranging the bed linen of the bed in the room to the state it was before the guest slept in it. An item of confectionery such as a chocolate or a mint is typically left on top of a pillow in the bed that has been "turned down".
If you want to make a stay of it, the hotel is offering a family package that includes the tea, plus activities for kids and a special turndownservice complete with bunny chocolates, cookies and vanilla milk.