而CRM作为客户关系管理的工具，通过对客户信息的分析，为企业制定销售和服务政策提供了很好的依据。
But CRM as the customer relations management's tool provides the very good basis for the enterprise 's policy of marketing and service through analysis of the customer information.
通过为他们提供有针对性的产品和服务，通过他们的满意和忠诚，为企业带来利润，是公司实施客户关系管理的预期效果得以实现。
By providing products and services that aim at them, FedEx can realize customers, satisfaction and loyalties, to get the profit and arrive at the expected result of CRM.
本文围绕差异化服务、全程服务、客户关系管理和服务补救四方面详细介绍了医学人文服务的主要内容；
The article introduced principal content of humanism medical service in differentiation service, process service, client relationship management and service recovery sides.
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