The athletes can choose which calls or texts to respond to, and the ability to freely communicate with head coaches gives them a better sense of who they would most like to play for.

FORBES: NCAA Deregulation Of Recruiting Texts Is Step In Right Direction, But There Is Plenty More To Be Done

Through my years in management, I've found four tools that have allowed our employees to improve their ability to interact better with customers: We (1) trust our employees, (2) communicate with them, (3) listen to them and (4) explain rather than convince.

FORBES: Sales Leadership