To achieve business gains in this area involves addressing a combination of issues in IT systems, employee collaboration, and client-facing role responsibilities.
Therese Coffey, Conservative MP for Suffolk Coastal who was at the meeting, said they had also had a "good discussion" about response times, an area which she said needed addressing by the trust.
However, it still criticised the body for taking too long in addressing the reorganisation of school services, and said it "does not have a good track record in this area".