"We are concerned about the continuing gap between anonymous reporting of incidents in the Armed Forces Continuous Attitude Survey and the Recruit Training Survey and the actual numbers of complaints, " they said.

BBC: Armed forces complaints procedure needs change, MPs say

Just keep in mind that an optimistic or pessimistic attitude expressed in a survey does not necessarily equate with action.

FORBES: How Much Should You Rely On Sentiment Surveys?

Mrs Smith's concerns about the attitude of some Triage staff comes as a survey of charities and other organisations recruited to back up the 18 main providers conducted by the BBC found that many do not feel the Work Programme is delivering.

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