In society, being responsible for your family means you will have to be considerate about safety, about the environment in which that family lives, and indeed about family economics - including motoring costs, Mr Samuelsson says.

BBC: Volvo eyes 'responsible' car buyers

It may take longer than one holiday season to build a culture of remarkable customer experience, but if you want to create one this holiday season, start by truly caring, and think about what it means to be thoughtful, considerate, and attentive to a customer.

FORBES: Give the Holiday Gift of a Remarkable Customer Experience

In a recent CNN.com article about the plight of tall travelers, some said that they ask passengers in front of them to be considerate and not lean back.

CNN: Air rage: Is reclining your seat a right?