For our future projects, I want to use a less self-centered process and really try my best to connect to the player.

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This is particularly true for the human-centered design process -- empathize, define, ideate, prototype, test -- as outlined by the Institute of Design at Stanford, also known as "the d.school" where, in the interest of full disclosure, I have coached a design course called Sustainable Abundance.

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The workshops centered around a broken process serving system, adequate documentation to prove indebtedness, and the issue of the robo-signing of affidavits used by attorneys to affirm proper ownership of past due accounts, similar to the issue now weighing on mortgage servicers.

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As other successful technology companies like Apple Computer (NASDAQ:AAPL), Oracle Corporation (NASDAQ:ORCL), and Salesforce.com (NYSE:CRM), Google is a customer-centered company its innovation process begins and ends with the customer.

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The talks also centered on how to quickly get the foreclosure process moving again, according to the Florida attorney general's office.

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Later I built on that idea of improving a scheduling process when I founded GetLoaded.com, which centered on the idea that long-haul truckers should always be traveling with a fully-loaded truck.

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Since the Browns loss, the Patriots beat the playoff-bound Steelers, Colts, Jets, Bears and Packers, and in the process returned to their roots, with an effective possession-passing game centered around Welker and the two rookie tight ends.

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