Several support tools actually appeared to work: Tabs within the app dedicated to support, an emailaddress to contact and in-app feedback were the three features whose users actually had a higher average of positive ratings.
And U.S. citizens in need of emergency assistance should send an email to that address with detailed information about their location and contact information, and monitor the U.S. Department of State website at travel.state.gov for further information.
If he wanted to set up a play date with another child, he would give the mother his emailaddress and phone number, but felt odd asking for contact details in return, as he didn't want her to think he was hitting on her.