Removing this potent source of data from someone attempting to thread their way through a crucialconversation is like asking someone to drive a windy country road at sixty miles an hour with their eyes closed.
This short teaser paper from consultant Oliver Marks of the Sovos Group frames a crucialconversation that will be part of the upcoming Enterprise 2.0 Conference to be held on Nov 8-11, in Santa Clara, CA. This biennial conference brings together thought-leaders, practitioners, participants and vendors all focusing on the topic and issues around implementing collaborative practices and technologies within companies.
Paralinguistics are important in any conversation, but they are most crucial when your communication is limited to an auditory channel as it is on a phone call, a teleconference, or a podcast.