Based in New York, BeenVerified has 16 employees and recently opened a customer-service center in Cleveland.

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The project accelerated late last year after Gordon Shank, then president of Levi's Americas unit and now Levi's chief marketing officer, visited a customer-service center and heard the frustration firsthand.

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Red Hat will build out a customer-service call center in coming months, but the plan to tackle the enterprise is still "in its infancy, " according to Red Hat CTO Marc Ewing.

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Financial institution call center customer service representatives often rely on the Automatic Number Identification (ANI), a phone number that appears with each incoming call.

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Contrary to popular belief, customer service is not a cost center like payroll processing or other non-strategic business functions.

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The new Executive VP is in charge of flight operations, technical operations, operations control center, safety, security, airport customer service and Delta Global Services.

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Given this fragmentation, it is no surprise that it is challenging to coordinate marketing, sales and customer service across Web, brick-and-mortar and call center operations.

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Get Your Contact Center on Board: The Harris study shows that nearly one in four frustrated mobile customers call customer service to complete their transactions.

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