They demand a kind of personal satisfaction that government, with its conflicting priorities, can't deliver.

ECONOMIST: Bagehot

Too often, claims that "this will improve throughput by 8%" never materialize, because customer satisfaction drops, leading to lower customer demand, not a growth in transactions handled effectively.

FORBES: Leadership

This visibility allows them to match labor capacity, labor productivity and skill sets to demand, reallocating labor resources as necessary to meet deadlines, maintain customer satisfaction, and maximize profitability.

FORBES: Work Smarter: How Big Data Can Boost Labor Performance