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This emotional labor requires poorly paid service employees, from cashiers to servers to food prep, to perform happiness and friendliness as part of the job requirements.
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When it comes to emotional labor, mindfulness promotes accepting and recognizing negative emotions instead of repressing them, which puts less strain on our emotional resources and preserves vitality.
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So-called "emotional labor" -- tasks like writing holiday cards, scheduling doctor appointments and planning family gatherings -- is too often left to wives, says University of Michigan sociologist Pamela Smock.
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This so-called emotional labor has been linked to burnout.
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Delivered as an intimate and emotional discussion, Mr. Daisey helped put a new spotlight on labor conditions in factories that make Apple's gadgets.
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