" SAP (nyse: SAP - news - people ) acknowledged that some inappropriate downloads of fixes and support documents occurred at TomorrowNow, " SAP said in a press release of its Texas-based unit, which focuses on customer support and is authorized to download certain materials from Oracle's (nasdaq: ORCL - news - people ) Web site.
Every great sales rep knows that the more she forgets her product, quota, and commissions and fanatically focuses on selflessly serving her customer, the more product she moves and the more commissions she makes.
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Kaye, CEO of Career Systems International, specializes in engagement, retention and development, and Giulioni, cofounder and principal of DesignArounds, a consulting and instructional design firm, focuses on leadership, sales and customer service.
Sometimes the vision does not involve an end product or process but instead focuses on a new method of approaching the customer.
So, instead of showing useless metrics like bounce rates, it focuses on metrics including revenue, the lifetime value of each customer, marketing attribution, and conversion rates.
This McKinsey Quarterly report focuses on three main categories or areas of application: Internal purposes, Customer-related purposes, and Working with External partners and suppliers.
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It focuses on buyers: understanding their problems and opportunities, and how that differs across the potential customer base.
The risk with social media when it comes to customer relationship (either via marketing or services) is that it focuses your employees on the transactional aspect of relationships rather than the longer term relationships.
The company is growing faster than its competition due to a best in class reference customer list and more recently, the launch of software that is easier to use, focuses on alerting users when something is wrong, and finally, a push into the mid-market with an in-house sales force.
The company maintains high standards of customer service, is proactive in bringing HD channels and the latest DVR technologies to the market, focuses on subscriber credit quality and offers the NFL Sunday Ticket all of which support its outlook.
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On a salesperson's first day on the job at one of Best Buy's 759 stores he or she gets a four-hour classroom session that focuses on the required goals, how to fit into the store's sales force and the basics for giving the customer a happy experience.
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