Bryan Baker is thought leader and enterprise consultant for Xerox Global Services.

FORBES: 01.23.08, 6:00 PM ET

In global enterprise and wholesale, increased sales of strategic services continued to help mitigate lower revenues resulting from secular and global economic impacts.

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And at salesforce.com (CRM), Holleran help lead its transition from a Small and Medium-Sized Business sales force automation SaaS company to one more focused on global enterprise Customer Relationship Management (CRM) applications and cloud platform services.

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Having a global services organization backing Linux can only broaden its acceptance as an enterprise-class operating system, others argue.

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Sales of strategic services increased 5.3 percent compared with fourth-quarter 2011 and represented 54 percent of global enterprise revenues.

ENGADGET: Verizon adds 'record-high' 2.1 million subscribers in Q4 2012, but still makes a loss

Sales of strategic services increased 4.4 percent compared with second-quarter 2011 and represented 52 percent of global enterprise revenues in second-quarter 2012.

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Throughout that first week, we continued to provide critical services such as customer service, help desk, technology operations, and finance support for our global enterprise.

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