ENW, which has set up a helpline for residents to call, has also hand-delivered letters to affected customers, stating it would try to fix appliances.

BBC: No heating for 400 Shear Brow homes after power cut

Last month's attendance figures were poorer than expected and critics said if they did not pick up significantly NMEC would face financial difficulties and be forced to call on the government for a hand-out.

BBC: Dome ops director quits

If you get through the meeting or phone call and the prospect leaves you hopeful, send a follow-up e-mail or hand-written note immediately.

FORBES: How The Best Salespeople Make The Sale