Build the banking processes across channels and make them accessible from Facebook, mobile, Internet or call center.

FORBES: Peering Through Technology Mists to See Customer Needs

Eventually another 100 or so orders will come over the Internet or the general call center number (1-800-321-THIN) without reference to the ad.

FORBES: The 200 Best Small Companies

Personal computing and the Internet have been pecking away at the labor landscape for decades, undermining demand for everyone from travel agents to call-center workers while creating jobs in other fields.

WSJ: Apps Reorder the Job Landscape