To make a complaint against the firm you should complain to the firm...

BBC: Facebook users warned about ads

He told MPs he would now make a formal complaint against the force and also criticised Chief Constable Martin Richards' handling of his grievance.

BBC: MP Tim Loughton 'sacks' constituent after racism row

Reports by crew members and coverage in the press revealed a prejudice against southern Europeans so pervasive that the Italian Ambassador to the United States was moved to make a formal complaint.

NEWYORKER: Unsinkable

Pupils who make false allegations against teachers should have details of that complaint kept on their school records, a union demanded.

BBC: False accuser pupils 'should face law'

"Doctors who make child protection decisions based on the guidance will be able to justify their actions if a complaint is made against them, " he added.

BBC: Doctors 'should not fear raising child abuse alarm'