In each case, questions were raised about nursing standards because many of the basic failings - communication, nutrition, pain relief and assistance going to the toilet - fell under their remit.

BBC: Nursing standards: PM aims to tackle 'care problem'

When it comes to communication, be it by phone, text or e-mail, Oliver says many of us need to clean up our etiquette acts.

FORBES: The New Rules Of Business Etiquette