He owned and ran a call center outfit in Orem, Utah, when the offshoring trend caught his attention.

FORBES: Magazine Article

This year Smith announced REI would shut stores in Mission Viejo, Calif. and Orem, Utah, the first closures in the company's history.

FORBES: Backpackers meet bottom line

Mr Orem's institute in Kampala spends most of its money on drugs.

ECONOMIST: Chronic diseases in developing countries

Orem, Utah-based Mity-Lite did--and it probably cost the company a spot on the 200 Best (where it had landed five of the six previous years).

FORBES: The Race To Embrace

By December the managers in Orem began to pay attention.

FORBES: The Race To Embrace